"Quality is never an accident. It is always the result of intelligent effort."
John Ruskin (1819-1900)
English art critic and social theorist
I think the key word here is "intelligent". Where I work, it seems that our Quality department just adds red tape and regulation and makes it harder to get anything done, without helping us actually make quality products. For example, a product might go out to customers, and all of the paperwork is impeccable, all of the boxes have been checked off, all of the FDA regulations have been met, BUT the software doesn't do what it's supposed to.
I wonder if this is a common problem in corporations? I suspect it is.